Refund Policy

All Sales

Are Final Because each mystery box is a surprise selection, we do not accept returns, refunds, or exchanges if you change your mind or don’t like the items received.

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Damaged or Faulty Items-

If any item arrives damaged or faulty, please contact us within 48 hours of delivery with photos and your order details.

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We will either replace the item (if possible) or issue a store credit/refund for the damaged product.

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Lost or Missing Orders-

If your package does not arrive within the estimated delivery timeframe, please contact us.

We will work with the courier to locate your order.

If it is confirmed lost, we will arrange a replacement or refund.

 

Incorrect Address Disclaimer-

Please double-check your shipping details at checkout. We are not responsible for orders sent to incorrect addresses provided by the customer.

 

Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned under any circumstances:

Skincare, face masks, bath products, or other personal care items. - Opened or used products.

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Refund Processing-

Approved refunds will be processed back to your original payment method. - Please allow 5–10 business days for the refund to appear, depending on your bank/payment provider.

Contact Us If you have any issues with your order, please email us at info@boxedandloaded.com.au and our team will be happy to help.